Legal

Refund & Cancellation Policy

Clear, fair terms for starting, pausing and ending your engagement with Grotitude.

Last updated: November 2025

1. Overview

This Refund & Cancellation Policy governs payments made to Grotitude for the services listed below. By engaging our services or completing a payment, you agree to the terms outlined here in addition to our Terms & Conditions.

2. Services Covered

  • Lead Generation and Appointment Setting
  • Cold Calling and LinkedIn Outreach
  • Email Marketing
  • SEO and AI SEO
  • Website Development
  • Digital Marketing and Sales Development Services
  • White-label fulfillment for agencies

3. Refund Policy

  • Because our engagements involve strategy, research, tooling, list building, data enrichment and human effort from the moment onboarding begins, customized marketing services are generally non-refundable once work has commenced, unless otherwise agreed in writing.
  • If a written service agreement specifies a different refund arrangement, the terms of that agreement will take precedence.
  • Refund requests based on duplicate charges, incorrect billing amounts or failed service activation will be reviewed and, where valid, processed to the original payment method within 7–14 business days.

4. Cancellation Policy

  • Monthly retainer engagements can be cancelled with a minimum of 30 days written notice sent to hello@grotitude.com.
  • Fees for work completed and the notice period remain payable in full.
  • Fixed-scope or project-based engagements may be paused or cancelled subject to the terms of the associated proposal or statement of work.

5. Non-Refundable Services

The following are non-refundable once initiated:

  • Onboarding, strategy, research and audit fees.
  • Custom creative work, copy, design and development already produced.
  • Third-party costs paid on your behalf (ad spend, tools, data, domains, hosting, etc.).
  • Consulting sessions and training already delivered.

6. Billing Queries

If you notice an error on your invoice, believe you have been charged incorrectly, or need to update payment information, please contact us within 7 days of the invoice date. We will investigate and respond within two business days.

7. Chargebacks

Before initiating any chargeback with your card issuer, please contact us so we can resolve the concern directly. Unjustified chargebacks may result in suspension of services and recovery of associated fees.

8. Contact Information

For refund, cancellation or billing questions, reach us at: